The time I need to prepare an order for dispatch varies.
Estimated delivery times
Switzerland: 3-5 business days
Europe: 3-15 business days
North America: 5-30 business days
I'll do my best to meet these dispatch estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
🍃Return & Exchange Policy🍃
Returns, exchanges and cancellations can be accepted if
Contact me within: 30 days of delivery
Dispatch items back within: 45 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for
Custom or personalised orders
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
You can always send me an email at email@example.com or an instragram
DM at @greenmoonjewelry__ for any other question!